Privacy Policy

Last updated: May 2026

1. Who We Are

Medisova is a healthcare coordination and referral platform. We help individuals, families, and organisations access licensed healthcare providers. References to "Medisova", "we", "us", or "our" in this policy refer to the Medisova platform and its operating entity.

Contact: hello@medisova.com | medisova.com

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details: name, email address, phone number
• Healthcare enquiry information: the type of healthcare coordination you are seeking
• Location information: your country, city, or region for provider matching purposes
• Communication records: correspondence between you and Medisova

We do not collect or store sensitive medical records, diagnoses, or clinical data beyond what you voluntarily share in enquiry forms for coordination purposes.

3. How We Use Your Information

We use your information to:

• Match you with suitable licensed healthcare providers
• Coordinate your appointment or treatment enquiry
• Communicate with you regarding your coordination request
• Improve our coordination service and platform
• Comply with legal and regulatory obligations

4. Sharing Your Information with Healthcare Providers

We will only share your information with a healthcare provider or partner clinic with your explicit consent. Before passing your details to a provider, we will confirm your agreement to do so.

We do not sell your personal data to third parties. We do not share your information with marketing companies without your consent.

5. Data Retention

We retain your information for as long as necessary to provide our coordination service and comply with our legal obligations. You may request deletion of your data at any time by contacting hello@medisova.com.

6. Your Rights

Under UK GDPR and applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us at hello@medisova.com.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may adjust your cookie settings in your browser at any time.

8. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@medisova.com.